Shipping Policy
At Container Tree, we are committed to ensuring that your orders are delivered safely, efficiently, and with complete transparency. This Shipping Policy explains our order processing times, delivery options, shipping costs, and other important information regarding shipments.
By placing an order through our website, you agree to the terms outlined in this policy.
1. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Once your order is placed, you will receive:
An order confirmation email
A shipping confirmation email with tracking details once the order has been dispatched
Orders placed on weekends or public holidays will be processed on the next business day.
In the event of high order volumes or unexpected stock delays, we will notify you promptly via email.
2. Shipping Coverage
We currently ship within the United States and to selected international destinations.
Please ensure that your shipping information is accurate and complete when placing your order to avoid delivery delays or failed shipments.
3. Shipping Costs
Shipping costs are calculated during checkout based on factors such as:
Package weight
Product dimensions
Delivery destination
The final shipping cost will be clearly displayed at checkout before payment.
All prices are listed in USD, and there are no hidden charges.
4. Delivery Timeframes
Estimated delivery times are as follows:
Domestic Deliveries:
Typically arrive within 2–7 business days.
International Deliveries:
Usually arrive within 7–22 business days, depending on customs clearance and courier schedules.
Please note that delivery times are estimates and may vary due to external factors such as weather conditions, customs inspections, or carrier delays.
5. Order Tracking
After your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
If tracking updates are not immediately visible, please allow 24–48 hours for the courier system to update.
6. Delivery Address Changes
If you need to update your shipping address, please contact us before the order is dispatched.
Once an order has been shipped, delivery address changes are typically not possible.
For assistance, contact us at:
info@containertree.com
7. Out-of-Stock Items
We strive to maintain accurate stock availability. However, if an item becomes unavailable after purchase:
You will be notified as soon as possible
You may choose a refund, exchange, or backorder option
8. Damaged or Lost Packages
We carefully package all items to prevent damage during transit.
If your package arrives damaged, please refuse delivery if possible and contact us immediately.
If your package is lost in transit, please notify us within 7 days of the expected delivery date. We will work with the courier to investigate and determine whether a replacement or refund is appropriate.
9. Import Duties and Taxes
For domestic orders, any applicable taxes will be displayed during checkout.
For international shipments, customs duties and import taxes may apply depending on your country’s regulations. These charges are typically the responsibility of the customer unless otherwise stated.
10. Order Cancellations
Orders may be canceled before shipment for a full refund.
Once an order has been dispatched, it cannot be canceled but may be eligible for return according to our Return & Refund Policy.
11. Shipping Insurance
All shipments are insured against loss or damage up to their declared value during transit.
If an insurance claim is required, you may be asked to provide:
Photos of the damaged product
Proof of purchase
Relevant courier documentation
12. Customer Support
If you have any questions regarding shipping or delivery, our team is ready to assist you.
Container Tree
📍 9551 Baymeadows Rd, #4, Jacksonville, FL 32256
📧 info@containertree.com
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (CST)
13. Transparency Commitment
At Container Tree, we value honesty and reliability. We strive to provide accurate information regarding product availability, shipping costs, and delivery timelines so that customers can make informed decisions before completing their purchase.