Return & Refund Policy
At Container Tree, customer satisfaction is important to us. We aim to provide a clear, fair, and transparent return and refund process for all customers. This policy explains when returns are accepted and how refunds or replacements are handled.
We believe in straightforward communication with no hidden conditions or confusing terms.
1. Order Cancellation
Orders may be canceled before they are shipped for a full refund.
Once an order has been dispatched, cancellation is no longer possible. However, the product may still be eligible for return after delivery according to the return conditions below.
To request an order cancellation, please contact us as soon as possible at:
2. Return Eligibility
You may request a return within 30 days of receiving your order if the following conditions are met:
The item is unused and undamaged
The item is returned in its original packaging
The product has not been installed, altered, or modified
Items that are not eligible for return include:
Custom-built or made-to-order products
Personalized or modified goods
Items that have been used, installed, or damaged after delivery
Products that cannot be returned for safety or hygiene reasons
Items that have been permanently mixed with other materials after delivery
All returned items will be inspected upon arrival. Returns that do not meet the conditions above may not qualify for a refund or replacement.
3. How to Start a Return
To begin a return request, please contact our support team with the following information:
Your order number
A brief explanation of the reason for the return
Photos of the item if it is damaged or defective
Once the return request is approved, we will provide instructions for sending the item back.
Return address:
Container Tree
📍 20 Pear Cir, Greenbrier, AR 72058, USA
Customers are responsible for the cost and risk of return shipping, unless the item arrived damaged, defective, or incorrect. We recommend using a tracked and insured shipping service.
4. Refund Process
Refunds are typically processed within 7–10 business days after the returned item has been received and inspected.
Refunds will be issued using the original payment method used during the purchase.
If the refund is approved, you will receive a confirmation email once the transaction has been processed.
If the returned item does not meet the policy requirements, we will notify you by email with further details.
5. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos along with your order information.
Depending on the situation, we will arrange either:
A replacement product, or
A full refund
For valid claims involving damaged or incorrect products, we will cover the return shipping costs.
6. Warranty Claims
Some products may include a limited warranty period.
If a product issue occurs within 90 days of delivery, please contact our support team to begin a warranty claim.
Once the claim is reviewed and verified, we may offer one of the following:
Product replacement
Refund
Store credit (depending on product availability)
7. Refund Timeline
After the returned item is approved:
Refund processing time: 7–10 business days
Please note that banks or payment processors may require additional time to finalize the transaction.
If you have not received your refund after 14 days, we recommend contacting your bank or payment provider before reaching out to our support team.
8. Gifts and Store Credits
If a product was purchased and marked as a gift, store credit may be issued once the returned item is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser and payment method.
9. Contact Information
If you have questions regarding returns, refunds, or warranty claims, please contact us:
Container Tree
📍 9551 Baymeadows Rd, #4, Jacksonville, FL 32256
📧 info@containertree.com
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (CST)
10. Transparency Promise
At Container Tree, we operate with honesty, clarity, and fairness. We strive to provide accurate product descriptions, clear pricing, and transparent return conditions.
Our goal is to ensure every customer understands the purchase process and feels confident when ordering from us.